Shipping & Returns

SHIPPING (North America)

Free of charge. You will receive an automatic confirmation email when you place your order.
Please allow 2-3 business days for order processing, pending availability and credit card verification. Please note, JSNPR does not ship on weekends.
JSNPR will email you with updates and tracking information once your items have been shipped. In an event that a product is out of stock or backordered, you will be contacted by our customer service team. 
JSNPR is not responsible for items lost, damaged or stolen in transit. All risks associated are assumed by the courier.
All items marked down on sale are not eligible for cancelation, return or exchange.


Not free of charge. Costs will vary depending on which region or country the item is being shipped to. (Provided cost at checkout) We will not accept exchanges or refunds internationally.


JSPNR accepts Exchanges & Returns within 7 days of the order delivery date. All returned items must be unworn, undamaged, and unwashed with all original tags attached including broach and tote bags. The product(s) must be in the same condition as it was received. We only will replace items if they are defective or damaged.
Exchanges can be made for a different size of the original style ordered. If you would like to exchange your item for a different style, please return your items for a refund and place a new order for the style you would like.

If JSPNR determines that any products are not in original condition, a refund or exchange will not be granted and the items will be returned to you. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed.

If approved for a refund, the money will be refunded to your original method of payment. Returns are typically processed within 5 business days of the package arriving at our facility. This period may be longer during peak sales periods. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
After 5 business days, if you still have not received a refund, first check your bank account again or contact your credit card company.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Additional non-returnable items include: Broaches, Tote Bags, Sale items, Gift Cards, or Store Credit.